Terms and Conditions

Effective Date: May 22, 2025
Last Updated: Sept 24, 2025

These Terms of Service (“Terms”) govern the use of the HairLook mobile application (the “App”) and all related content, features, and services (collectively, the “Service”) provided by Antac S.A.S, a company incorporated under the laws of the Republic of Colombia, with its registered office located at Carrera 17 #93-82 Of. 405 (“Company”, “we”, “us”, or “our”).

By accessing or using the Service, you (“you” or “User”) confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Eligibility and User Representations

1.1 The Service is intended solely for individuals 18 years of age or older. By accessing or using the Service, you represent and warrant that:

You are at least 18 years old, or are using the Service under the supervision and with the consent of a parent or legal guardian;
You have the legal capacity and authority to enter into a binding agreement;
Your use of the Service complies with all applicable laws and regulations.

1.2 If you are a parent or legal guardian permitting a minor to use the Service, you accept full responsibility for the minor’s use, including any content they upload or generate.

2. The Service

2.1 HairLook enables users to upload photographs and generate images showing different hairstyles, using either styles selected from our gallery or uploaded by the user.

2.2 Submitted content may be processed via internal infrastructure or third-party services, such as AI inference APIs (e.g., Modal, Firebase, Google Gemini). We do not guarantee service availability, specific results, or stylistic accuracy.

2.3 The Service is provided on an “as is” and “as available” basis. You acknowledge and agree that the generated outputs are the result of probabilistic modeling and may not always be suitable, realistic, or free of errors.

2.4 The information provided in this app is for informational and entertainment purposes only. It does not constitute medical, cosmetic, or professional advice. Always consult a qualified professional before making decisions regarding your personal care or appearance. Results may vary depending on individual characteristics.

3. User Content

3.1 You retain full ownership of any original content, including photographs, that you upload to the Service (“User Content”), as well as the corresponding generated outputs (“Generated Content”).

3.2 By uploading User Content to the Service, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to:

Use, process, modify, display, transmit, and reproduce the content to provide the core functionality of the Service;
Temporarily store and cache images for performance and delivery optimization;

3.3 You represent and warrant that:

You have all rights necessary to grant the licenses described above;
Your content does not infringe or violate any intellectual property, privacy, or publicity rights of any third party;
You will not upload images of individuals without obtaining any legally required consent, especially in the case of minors.
You agree not to upload photos of other individuals without their express consent. You acknowledge that if you upload such content, you are solely responsible for obtaining all necessary rights and permissions.

3.4 Some content may be designed for children, but children may only use the Service with a parent or legal guardian’s supervision.

3.5 Face Data: We process only photos that you upload (which may include faces), solely to generate hairstyle previews. We do not use face data for identity recognition or behavioral profiling. Images are processed securely using trusted service providers (such as cloud servers and GPU processors) acting strictly on our behalf. These providers do not retain or use face data for any other purpose. We do not sell, share, or disclose face data to third parties for advertising or independent use. All face data is deleted within 72 hours after processing, unless you opt in to extended storage for improvements.

4. Intellectual Property Rights

4.1 Except for User Content and Generated Content as defined above, all content, code, design elements, trademarks, software, models, and data related to the Service are the exclusive property of the Company or its licensors.

4.2 Subject to these Terms, we grant you a limited, non-transferable, non-sublicensable, revocable license to access and use the Service for personal purposes and for professional use in connection with your own services (e.g. hairstylists or beauty professionals). You may not resell, sublicense, or otherwise commercially exploit the Service as a standalone product.

5. Generated Content and Responsibility

5.1 You acknowledge that the accuracy, quality, and suitability of Generated Content may vary. You are solely responsible for how you use or share any output generated using the Service.

5.2 You agree not to represent any Generated Content as real photographs or use it to deceive, impersonate, or mislead others.

6. Acceptable Use

You agree not to use the Service to:

Violate any applicable law or regulation;
Upload, share, or generate any illegal, hateful, pornographic, or violent content;
Infringe upon third-party intellectual property or privacy rights;
Upload content featuring individuals without proper consent;
Interfere with or disrupt the integrity of the Service or its infrastructure;
Attempt to reverse engineer, decompile, or extract any source code, data, or model used in the Service.

7. Payments and Subscriptions

7.1 Certain features of the Service may be offered on a paid basis, including one-time purchases or recurring subscriptions. These transactions are processed via third-party platforms including the Apple App Store, Google Play Store, and Stripe.

7.2 All payment-related terms, including billing, renewals, cancellations, and refunds, are governed by the respective platform’s policies.

7.3 The Company does not provide direct refunds except where required by law.

7.4 Fair Use / Weekly Generation Limit

Usage Threshold. The subscription grants access to AI hairstyle generation functionality, subject to fair and reasonable personal use. You may generate up to 40 hairstyle images (generations) per calendar week (Monday–Sunday).
Purpose. This limit ensures service quality and equitable availability; usage beyond this threshold may degrade performance for other Users.
Enforcement. If you exceed 40 generations within a week, we reserve the right to temporarily suspend further generation access until the start of the next calendar week.
Upgrades / Excess Allowance. If you regularly reach the weekly limit and desire additional access, please contact support or review the app for possible higher-tier plans or “extra credits” options.
Amendments. We may modify this fair use policy at any time (e.g., adjusting the weekly generation cap); changes will be effective upon posting. Continued use signifies your acceptance.

7.5 Subscription

Your payment will be charged to your Account as soon as you confirm your purchase.
You can manage your subscriptions and turn off auto-renewal from your Account Settings after the purchase.
Your subscription will renew automatically, unless you turn off auto-renew at least 24 hours before the end of the current period.
The cost of renewal will be charged to your account in the 24 hours prior to the end of the current period.
When canceling a subscription, your subscription will stay active until the end of the period. Auto-renewal will be disabled, but the current subscription will not be refunded.

8. Security
8.1. Like other consumer mobile applications in the market, the HairLook App cannot be guaranteed to be 100% secure. By using the Services, you acknowledge and accept that any information transmitted, uploaded, or shared through the App may be subject to unauthorized access, interception, corruption, damage, or misuse, and therefore cannot be regarded as completely secure.

8.2. You accept full responsibility for such security risks and any damages or losses resulting therefrom. You are solely responsible for securing your mobile device, account credentials, and app data from unauthorized access or cyberattacks, including by adopting reasonable security practices (such as enabling device encryption, using complex passwords, and keeping software updated).

8.3. To the maximum extent permitted by law, HairLook shall not be liable for any unauthorized access to your mobile device, account, or app data, nor for any damages, losses, or claims arising therefrom.

9. Privacy and Data Protection

Our Privacy Policy governs the collection, use, storage, and disclosure of any personal information or content you provide through the Service. By using the Service, you consent to the practices described in the Privacy Policy.

10. Use of Content for AI Model Training (Opt‑In Only)

We will not use your uploaded photos, images, or other content (collectively, “Content”) for training or improving our AI models unless you explicitly authorize us to do so.

If you choose to grant authorization (via an in‑app prompt or written consent):

Your Content will be processed in an anonymized and aggregated form.
You may withdraw your authorization at any time through the App or by contacting [support@hairlook.app].
Withdrawing authorization does not affect models already trained using previously authorized Content, and it does not affect the temporary processing of Content required to deliver the Service (e.g., to generate results).

If you do not grant authorization, your Content will be used only for the purpose of delivering the Service and will not be retained beyond what is necessary for that purpose.

We will never sell your Content to third parties.

11. Image Retention
Uploaded photos and generated images may be stored temporarily on our servers or third-party services solely for the purpose of processing and delivering results. Unless required for ongoing service (e.g., history features), such files are automatically deleted within 30 days. For more details, refer to our Privacy Policy.

12. No Professional Advice:
The Service provides AI-generated visualizations for informational and entertainment purposes only. It does not constitute professional hairdressing, medical, dermatological, or cosmetic advice. You should consult a qualified professional before making decisions about your hairstyle or other personal care.

13. Content Moderation / Reporting

We reserve the right to review and, if necessary, remove content that violates these Terms, and to report unlawful content to authorities.

14. AI Bias and Limitations

The AI-generated results may be influenced by biases present in training data. We do not guarantee that the Generated Content will be accurate, complete, or appropriate for all users.

15. Cross-border Data Processing

You agree that your data may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection rules.

16. Termination

We reserve the right to suspend or terminate your access to the Service at our sole discretion, with or without notice, if:

You violate these Terms;
You misuse the Service in a way that could cause harm to the Company or its users;
We are required to do so by law.

Termination may include deletion of your data, content, and account information.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
Any warranty that the Service will be uninterrupted, error-free, secure, or meet your expectations.

18. Limitation of Liability

18a. To the maximum extent permitted by applicable law, in no event shall the Company, its directors, officers, employees, agents, or affiliates be liable for:

Any indirect, incidental, special, punitive, or consequential damages;
Loss of use, data, profits, or other intangible losses;
Any claim related to your use of the Service, even if advised of the possibility of such damages.

Our total liability for any claim shall not exceed the greater of: (i) the amount paid by you for the Service in the two (2) months preceding the claim, or (ii) USD $10.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law

18b. You agree to indemnify and hold harmless the Company, its affiliates, and employees from any claims, damages, or expenses arising from your misuse of the Service or violation of these Terms.

18c. User Content Liability

You are solely and strictly responsible and liable for any content, data, or materials you upload, submit, or otherwise make available through the Services (“User Content”), and for the consequences of posting, publishing, or sharing such User Content in any way. This includes ensuring that your User Content does not violate any applicable laws, regulations, third-party rights (including intellectual property rights), or these Terms and Conditions.
You expressly acknowledge and agree that Antac has no responsibility or liability whatsoever for User Content, including but not limited to copyrightable works (such as literary works, phrases, text, images, or other creative materials) provided by you or by third parties to or through the Services. Antac does not endorse, verify, or assume any obligation to monitor User Content, and you agree to indemnify and hold Anta harmless from any claims, damages, liabilities, costs, or expenses arising from or related to your User Content.

19. Export Control and Sanctions Compliance

You agree to comply with all applicable export laws and regulations. You may not use or otherwise export or re-export the Service or any portion thereof except as authorized by United States law and the laws of the jurisdiction in which the Service was accessed.

Specifically, you represent and warrant that you:

Are not located in a country subject to a U.S. government embargo;
Are not listed on any U.S. government list of prohibited or restricted parties, including the Specially Designated Nationals List or the Denied Persons List.

You also agree not to use the Service for any purpose prohibited by U.S. or applicable local law.

20. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Colombia, without regard to its conflict of law rules.

All disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Bogotá, Colombia, unless otherwise required by consumer protection law.

21. Modifications to the Terms

We reserve the right to modify these Terms at any time. When material changes are made, we will notify you through the App, via email, or other appropriate means. Continued use of the Service after such changes constitutes acceptance of the revised Terms.

22. Contact Information

If you have questions or concerns regarding these Terms, please contact us at:

info@antac.ai
Antac S.A.S.